Orders are processed same day or next day during MST business hours Monday - Friday. We do not ship on weekends. Company reserves the right to use any shipping service we choose to ship products to you. All estimated delivery times are based on average in-transit time, after the order has been processed by our fulfillment warehouse. All shipping prices are quoted in United States dollars. Shipping and handling fees are posted at checkout and change from time to time. There may be occasional delays beyond the posted order processing time based on current events and disasters beyond our control. Currently there is a nationwide shortages of staff in the shipping sector which has delayed normal transit times. When your order ships, you will be provided with a tracking number via email. If you lose this email, you may call our customer service center for tracking information. We do not guarantee any specific delivery dates or times. These shipping terms are accepted by you by placing an order with us.
Elite Mode is pleased to offer international shipping through USPS to the following countries: Canada, Italy, Spain, France, Monaco, Belgium, Denmark, Germany, and Netherlands. Simply add any items you wish to purchase in your shopping cart and choose the "International Checkout" option at the regular checkout page. The international checkout page will allow you to see the cost of shipping and any applicable duties and taxes upfront. You may prepay duties and taxes when you check out or pay upon delivery. If you prepay, there will be no additional funds collected upon delivery. USPS handles the international shipping and will process your payment and guarantee delivery. Once your order is completed, order status questions should be directed to USPS at their customer service email or phone number.
If you purchase through the Elite Mode checkout, we will ship via USPS and duties will be unpaid. In this case, customers in Canada are responsible for any customs, brokerage, duties, and local taxes that may be charged. These fees are not collected by Elite Mode and are paid to your local carrier. If your shipment requires an additional charge, it will need to be paid by you before your package will be received. We are not able to advise you as to how much (if any) these fees may be. Orders may take up to 15 days to be delivered.
We offer a 60 day money back guarantee on your first purchase of any of our supplements and superfoods. Customer is responsible for return shipping and handling. We do not accept product returns sold by third-party sellers such as Amazon, however we would be happy to help you if you purchased from Elite Mode Official Store on those platforms. All returns require you to contact us through our contact form to get a return authorization and return address. For your convenience you can purchase a return label through our returns portal. Any products that are refused or returned to the sender will be subject to a 25% shipping and processing charge.
If you received the wrong item in your order or if your order was damaged during shipment, please contact us immediately at [email protected] so that we can direct you on how to return any items to us and we can ship the proper items to you. Please include your name, order number, description of the issue, and any photos you can provide of the incorrect and/or damaged items.
Once we receive the returned product, we will refund the purchase price less original shipping and handling fees (if any). We will notify you once your return has been received and we have issued your refund. In all cases, refunds will be given in the same form of payment as the original method of payment. Please allow 7-10 days after we have processed the refund for your bank to credit your account.
updated 8/3/2022